Terms & Conditions

These STARBUY terms and conditions govern the use of our website and app (if available), and are agreements made between our users (referred to as "you" and "your") and the company ("us", "we" or "our"). Please read and understand these terms and conditions before using our platform. You may be required to accept this agreement before using our platform; you have the independent right to accept or decline. Please keep in mind that if you reject this agreement, you may be unable to use our platform.

Please be aware that we do not offer investment advice or take any investment plans on this platform. Also, before you proceed, we hope you understand how digital assets work, as we are not liable for any increase or decrease in the value of your crypto assets, and you bear full responsibility for holding any cryptocurrency. Any user who intends to use this platform for fraudulent or other illegal activities will be dealt with harshly, as we have zero tolerance for such behaviour.

1. Definitions

(a)The term "platform" refers to the website where you can buy, sell, and trade cryptocurrency.

(b)The term "Digital Assets" refers to centralized or decentralized currencies that can be transferred, stored, or traded, such as STR, Bitcoin, Litecoin, Ether, or any other cryptocurrency or currency.

(c)"User" refers to any individual who has registered with us using their personal information.

Notable terms

1. Detailed description of our services

STARBUY is a business in the blockchain industry that facilitate the buying, selling and trading of cryptocurrencies

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within few minutes and delivery confirmed by the user through their wallet

(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Export restriction

The offering on this website is available to everyone around he globe with zero restriction from any part of the world


4. Return and Refunds policy

The provision of services by STARBUY is subject to listed coins on our platform. In cases of any lose I crypto assets, STARBUY will never offer any refund to client.

5. Customer Privacy policy

STARBUY shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation .

6. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the STARBUY bank account, the details of which will be provided on request.

7. Card acquiring and security

Card transactions will be acquired for (Your Company) via PayGate (Pty) Ltd who are the approved payment gateway for all South African

Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on

the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by STARBUY separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

STARBUY takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Eligibility

To be eligible to use our website, you must be at least 18 years old and agree to our privacy policy and terms and conditions.

12th. Registration

To use the site, you must first register with verifiable information and provide accurate information.

13. Country of domicile

This website is governed by the laws of South Africa and STARBUY chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature (Company Address).

14. Variation

STARBUY may, in its sole discretion, change this agreement or any part thereof at any time without notice.

15. Company information

This website is run by Starbuy (PTY) LTD (sole trader / private company / close corporation) based in South Africa trading as Starbuy Exchange and with registration number 2022/221936/07

16. STARBUY contact details

Company Physical Address: 20 Alstatian Road, Glen Austin, Midrand, 1682

Email: help@starbuy.io

Telephone: +27 64 530 5443